Is Empire At present Really Price It? An Sincere Assessment (2022)

Ali Topan

Is Empire At present Really Price It? An Sincere Assessment (2022)


Empire At present, which some could know as merely Empire, is a long-standing flooring firm with a long time of expertise promoting and putting in numerous forms of flooring. The corporate boasts clear, all-inclusive pricing estimates, out there next-day set up, and distinctive flooring designed to reduce noise. However is Empire At present an excellent possibility for purchasers on the lookout for a flooring firm? This Empire At present evaluation will discover the ins and outs of the flooring set up firm so prospects looking for “Empire flooring close to me” can decide whether or not it is perhaps the correct match for his or her wants.

See extra of the perfect carpet set up firms, greatest flooring firms, and the perfect hardwood flooring installers.

Empire Today Review


Our Verdict: Empire At present gives a big selection of flooring choices, a handy in-home purchasing mannequin, an easy-to-use visualizer instrument, and a clear pricing mannequin. Distinctive choices equivalent to WhisperHOME wooden flooring (designed for heat and calmness) and HOME Recent carpet (designed to be hypoallergenic and odor neutralizing), in addition to extra conventional flooring choices and an out there service plan to restore any harm, make it a best choice for purchasers trying to redo their flooring.


  • Service space: Nationwide
  • Varieties of flooring out there: Carpet, laminate, vinyl, hardwood, tile
  • In-home purchasing: Sure
  • Estimate scheduling: On-line, cellphone
  • Guarantee: 1-year set up guarantee


  • Clear, all-inclusive value estimate
  • Subsequent-day set up out there
  • Huge collection of flooring types
  • Huge collection of carpet textures and types
  • Extremely detailed and real looking room visualizer instrument
  • Allegedly superior sound discount and temperature retention with unique WhisperHOME wooden flooring
  • Service plan covers damages past guarantee protection


  • Comparatively restricted collection of stable hardwood flooring
  • Restricted pricing info on-line
  • Set up guarantee restricted to 1 12 months

Empire At present Assessment: Claims

Empire At present gives a variety of flooring choices, free in-home estimates, a nifty room visualizer instrument, and a number of other customer support choices to assist prospects meet their flooring targets.

About Empire At present

Empire At present began in 1959 as a family-run dwelling furnishing enterprise in Chicago, Illinois. The corporate was initially known as Empire Plastic Covers, however modified its identify in 1965 to Empire Residence Companies to raised describe its mission. That identify stayed in place till 2003, when the corporate received its present identify after being bought to new homeowners.

At present, the corporate gives its companies in additional than 70 areas nationwide and is among the best-known names within the flooring business. It’s additionally identified for its distinctive Empire At present business that includes a catchy jingle and a personality often called “Empire Man.” The primary TV business aired in 1978, and Empire Man was a live-action character; nonetheless, immediately he’s portrayed in cartoon type as an alternative. Because of the jingle featured within the adverts, prospects have seemingly heard of Empire At present even when they’ve by no means used the corporate for his or her flooring wants.

Nevertheless, Empire At present is greater than a jingle and a enjoyable cartoon character. The corporate gives quite a few forms of flooring, at-home consultations, all-inclusive pricing quotes, and in some instances, next-day set up.

Empire Today Review Homepage


How It Works

Empire At present retains prices down by not sustaining showrooms for purchasers. Nevertheless, it companies 70 “areas” throughout the nation that function bases for salespeople, representatives, and staff to function out of. As an alternative, the corporate gives a “Store-at-Residence” mannequin the place consultants will go to a buyer’s dwelling to debate the flooring undertaking and present examples of supplies which may work greatest for the shopper’s wants. This additionally advantages the shopper, as they may be capable to match their flooring session round their schedule extra simply.

Prospects could make a Store-at-Residence appointment by visiting Empire At present’s web site or by calling 888-653-0937. Appointments are sometimes out there as quickly as the subsequent day, so prospects don’t have to attend round to begin planning their flooring undertaking. Through the appointment, a flooring skilled will ask the shopper questions on what they need from their flooring undertaking, together with their wants, preferences, and funds, and provide strategies that match the invoice. By bringing flooring samples to the house, Empire At present representatives will help prospects see how every possibility would look in opposition to their decor and in several lights with out the guesswork that may be concerned when visiting a flooring showroom. The comfort of the Store-at-Residence mannequin implies that potential prospects can save the time and problem of leaving their dwelling to see their flooring choices and higher match their session into their schedule.

After the shopper has determined which sort of flooring they wish to go together with, they may obtain a same-day all-inclusive value estimate to allow them to see precisely what the undertaking will value. Along with the price of the flooring and set up, the quote contains shifting furnishings, eradicating outdated flooring, putting in padding or underlayment, putting in threshold and trim, and cleanup. Empire At present strives for transparency in relation to pricing, although there could also be unexpected points (equivalent to subfloor restore or substitute) that would come into play as soon as the undertaking is underway. Nevertheless, barring these further points, the shopper’s last value ought to match the preliminary estimate, permitting them to funds accordingly with out worrying about any last-minute surprises.

Empire Today Difference


Companies Provided

Empire At present flooring set up companies are designed for householders and companies across the nation. Since Empire At present is a full-service flooring firm, prospects will be capable to select their desired flooring and have it put in by the identical firm inside an inexpensive time-frame—generally as quickly because the day after they signal a contract. Nevertheless, that does imply that prospects are restricted to the flooring decisions supplied by Empire At present; there isn’t a possibility to purchase flooring individually and have Empire At present set up it, nor to purchase flooring from Empire At present and have it put in by a unique firm or as a DIY undertaking. That is perhaps a deal-breaker for some prospects, however most will respect having the ability to full their whole flooring undertaking by means of one firm. Empire At present additionally strives to finish set up as quickly as potential after the shopper has signed a contract, whereas the flooring undertaking could take longer for a house owner who tackles set up themselves or hires a separate firm for set up. Empire At present can set up carpet and different flooring varieties as quickly because the day after the shopper indicators the settlement.

Enterprise homeowners may also have their flooring changed by Empire At present. The corporate gives a number of high-durability wall-to-wall business carpet choices designed to assist scale back noise and canopy massive areas. As a part of business carpet set up, Empire At present will transfer furnishings and different workplace objects so the enterprise proprietor doesn’t want to fret about caring for any preparation work.

Flooring Supplies Choice

Empire At present has a big collection of flooring supplies designed to go well with a variety of tastes. This contains carpet, laminate, hardwood, vinyl, and tile. Prospects will discover merchandise in a wide range of finishes at completely different value factors, so most gained’t have bother discovering one thing to suit their dwelling’s aesthetics. For every sort of flooring, prospects will discover info on the professionals of selecting that materials and who would greatest profit from it. This fashion, prospects can get a greater concept of what choices could greatest go well with their wants in the event that they aren’t positive the place to begin.

Empire At present’s intensive flooring choice contains the next:

  • Carpet: HOME Recent, plush, frieze, berber, indoor-outdoor, sample, business
  • Laminate: Wooden laminate
  • Hardwood: WhisperHOME, engineered hardwood, stable hardwood
  • Vinyl: Vinyl plank, luxurious vinyl tile, sheet vinyl, business vinyl plank, business vinyl tile
  • Tile: Porcelain, ceramic

Empire At present carpet choices embrace plush, frieze, berber, outside, and patterned. Plush carpet has a smooth texture and a timeless really feel, and is mostly smooth to stroll or lie on. Frieze carpet options tightly twisted fibers that are perfect for high-traffic areas equivalent to dwelling rooms and hallways. Berber carpet is among the many most sturdy because it’s dense and tightly woven. As well as, berber carpet is extra immune to stains since spills have a tendency to remain on the floor of the carpet moderately than soaking in, which makes them simpler to maintain clear and very best for houses with younger kids or pets. Empire At present additionally gives a hypoallergenic and odor-neutralizing carpet known as HOME Recent. Any such carpet is designed to repel filth, allergens, and moisture, making it straightforward to maintain clear and very best for allergy victims. It’s additionally immune to mould and mildew and made with 90 % post-consumer recycled materials.

Prospects preferring a wooden end have a number of choices, together with wooden laminate, hardwood, and engineered hardwood. Wooden laminate flooring is often essentially the most reasonably priced and is offered in a wide range of colours. Laminate can be sturdy and immune to scratches and fading, which makes it an excellent possibility for busy households or these with pets. Prospects may also go for stable hardwood or engineered hardwood flooring—stable hardwood gives a basic, high-end look and could be refinished to alter up the look. Whereas Empire At present’s hardwood flooring choice is comparatively restricted, it nonetheless options a wide range of colours and wooden varieties to suit a spread of preferences. Engineered hardwood has the same feel and look to stable hardwood, nevertheless it is available in at a extra reasonably priced value and infrequently has higher sturdiness. Empire At present additionally gives a line of wooden flooring known as WhisperHOME, which is designed to be quieter than conventional wooden flooring.

Vinyl choices embrace plank, tile, and sheet vinyl. Vinyl plank has the same feel and look to pure hardwood, nevertheless it’s waterproof and sturdy sufficient to put in in high-traffic areas. Vinyl tile mimics the look of actual tile and could be put in with or with out grout traces for a extra real looking look. Sheet vinyl is designed to resemble stone, tile, or hardwood, and it’s extremely immune to stains, scratches, moisture, and mildew. Vinyl can be sometimes a more cost effective possibility than actual wooden or tile flooring.

Lastly, Empire At present gives a collection of porcelain and ceramic tiles that are perfect for high-moisture areas of the house equivalent to kitchens, bogs, and mudrooms. Prospects can select between wood-look and pure stone to go well with their dwelling’s decor.

Room Visualizer

For patrons who wish to get a greater concept of their choices earlier than scheduling a Store-at-Residence appointment, Empire At present gives a room visualizer. This instrument permits prospects to add a photograph of their room and select from a collection of Empire flooring varieties to see how they might look of their area.

The room visualizer is very simple to make use of: As soon as the shopper has uploaded a photograph of their area, they will toggle between numerous completely different flooring choices, from hardwood and tile to carpet and vinyl. On high of that, the visuals are top quality and hyper-realistic, so prospects will be capable to see precisely what every sort of flooring will seem like of their dwelling.

Empire Today Review original floor

Photograph: Catherine Hiles

They will additionally select completely different colour variations of every flooring option to see which can look greatest of their room. Prospects can add a number of images of various rooms of their dwelling to check how their flooring selection will look in every space, or to decide on a unique flooring for every room. They will even save images of their favourite flooring decisions by taking a screenshot to indicate different residents of the house and get their opinion. This offers prospects the boldness forward of their Store-at-Residence appointment to know the forms of flooring they’re most concerned with, which will help the appointment go extra easily.

Empire Today Review legendary immense and bella pietra


Empire Today Review arise sharpend and allaince history oak


Empire Today Review Summit Stone and Accolade natural


If the shopper doesn’t have entry to a photograph of their area, they will select from a wide range of demo rooms to see how every flooring possibility will look. Demo rooms embrace dwelling rooms, kitchens, bedrooms, and bogs. As soon as the shopper has chosen their demo room, they will change the flooring choices similar to they might with a photograph of their very own dwelling. This may give them a greater concept of how the flooring will look as soon as laid.

Empire At present additionally has a number of photograph galleries that characteristic the corporate’s flooring put in in actual prospects’ houses. The images are organized by room, so the house owner can simply see what a wide range of flooring choices seem like when put in in numerous areas across the dwelling. Along with the flooring samples the shopper will see at their session and the room visualizer, this can give them a good higher concept of what their favourite flooring seem like as a completed product.

Empire Today Review final product 1


Empire Today Review final product 2


Estimates and Scheduling

Empire At present gives free in-home estimates for purchasers concerned with redoing their flooring. Scheduling is simple, and prospects can both guide their appointment on-line or name to schedule. Empire At present says that prospects can get appointments as quickly as the subsequent day, which is right for individuals who wish to get the ball rolling rapidly on their new flooring undertaking. Prospects will obtain an e-mail from Empire At present confirming their appointment, which is made for a 2-hour window during which the consultant will arrive. If the shopper must reschedule, they will achieve this by calling Empire At present—there isn’t a choice to reschedule appointments on-line.

Empire Today Review Scheduling


Whereas there are not any showrooms for a buyer to go to, looking for “Empire carpet close to me” can let potential consumers know if there are Empire At present salespeople and representatives who’re inside an inexpensive distance and might journey to their dwelling. If that’s the case, prospects and flooring consultants will meet within the consumer’s dwelling. The skilled will deliver the samples and provide a same-day estimate as soon as they’ve narrowed down their flooring decisions. Empire At present asks that every one decision-makers be current on the appointment because the firm is unable to go away flooring samples on the buyer’s dwelling. Estimates embrace clear pricing, and Empire At present strives to cite the identical value the shopper pays as soon as the flooring has been put in to allow them to extra simply funds for the undertaking. That features shifting furnishings or different objects.

Empire Today Review Shop At Home Difference


Nevertheless, the corporate stresses that its estimates don’t consider any unexpected points that will come up as soon as the undertaking will get underway, equivalent to subflooring repairs or replacements. Prospects who reside in older houses the place the ground hasn’t been up to date in a while could wish to funds a bit of additional over the Empire At present quote simply in case there are any surprising repairs wanted through the flooring set up.

Value, Affords, and Financing

With so many flooring choices to select from, the ultimate value of flooring set up with Empire At present can fluctuate relying on the dimensions of the set up area and the kind of flooring chosen. Empire At present supplies prospects with free quotes after they meet with a consultant who will assist them discover a flooring possibility that may work for his or her wants and funds. Nevertheless, the corporate doesn’t record any costs on its web site, which may make it laborious for purchasers to estimate the overall value earlier than scheduling an in-home estimate. This can be off-putting for some prospects, however it can lead to a extra correct estimate primarily based on the shopper’s exact necessities.

Empire At present does provide two financing choices by means of Wells Fargo Financial institution and Synchrony to assist householders pay for his or her flooring undertaking. Prospects who select 12-month financing could qualify for a 0 % rate of interest, although if the shopper doesn’t pay in full by the 12-month mark, they are going to be charged curiosity on their steadiness. Prospects on this financing plan can select to pay in the best way that makes essentially the most sense for them, whether or not that’s in month-to-month installments or a number of lump-sum funds. There may be additionally a 48-month financing possibility that gives rates of interest from 11.99 % with mounted month-to-month funds. Utilizing this selection, a buyer financing $2,000 pays $53 per 30 days for two years, with a complete quantity of $2,528 together with curiosity.

Empire Today Review financing options


The corporate typically has promotional gives and coupons to assist prospects save on their flooring undertaking. Coupons are simply viewable on Empire At present’s web site, permitting prospects to see precisely what choices can be found for them. They will additionally ask an Empire At present consultant if there are any present gives or coupons throughout their Store-at-Residence appointment.

Empire Today Review Coupons


Buyer Service and Help

If a buyer must contact Empire At present for service or assist, they’ve three choices: cellphone, reside chat, and e-mail. Empire At present has 24/7 buyer assist through cellphone; nonetheless, prospects may also request a callback from the corporate by coming into their cellphone quantity in a type on the web site. Upon coming into their quantity, the shopper will obtain an instantaneous name.

Prospects who select to contact Empire At present buyer assist through e-mail might want to fill in a type on the web site with their contact info. Empire At present will contact the shopper through their most popular methodology inside 1 to 2 enterprise days. Prospects who don’t wish to wait that lengthy can make the most of the reside chat perform through the corporate web site. Upon coming into a chat window, prospects can select between reserving an appointment, checking the situation of their gross sales consultant or installer, or requesting normal assist. As soon as the shopper has specified their question, they are going to be directed to a reside consultant who can help them.


Empire At present gives a 1-year restricted set up guarantee for all flooring merchandise. The guarantee states that the set up work will likely be free from defects because of workmanship for the 12 months following buy and set up. If the shopper must make a guaranty declare, they will contact Empire At present by cellphone to request service, and the corporate will ship a consultant to the house to examine the flooring. If the consultant finds the declare to be legitimate, Empire At present will restore or exchange the affected flooring, or give the shopper a full refund. The guarantee shouldn’t be transferable and will likely be voided if the shopper sells the house throughout the guarantee interval. Empire At present will even void the guarantee if anybody however a certified contractor performs work, equivalent to portray, restore, set up, or removing of the ground.

Every product bought by Empire At present comes with a guaranty. Carpet could also be warranted in opposition to soiling, staining, put on, fading, static, and/or texture retention for a sure time period relying on the type. Stable and engineered hardwood flooring provide warranties in opposition to put on and/or structural points. Laminate flooring merchandise provide protection in opposition to staining, fading, put on, topical moisture, and/or structural harm. Tile flooring choices have warranties that cowl manufacturing defects solely. Lastly, vinyl flooring merchandise provide warranties on put on, staining, fading, mould/mildew, topical moisture, water resistance, structural harm, and/or manufacturing defects. Prospects can discover the guarantee info for his or her particular flooring through Empire At present’s web site.

Whereas the 1-year set up guarantee is on the low finish for the business, prospects should buy the Empire Service Plan to assist cowl any harm for five years after set up. Prospects can add the plan as much as 5 days after set up, and the plan will final for five years from the preliminary service date. The service plan covers harm to the ground equivalent to scratches, dents, dings, gouges, stains, warping, snags, and unraveling. In some instances the place the harm can’t be repaired, Empire At present could exchange the affected flooring as an alternative. Prospects gained’t should pay a service payment upon making a declare, which helps save them cash. Claims could be made through cellphone, with customer support representatives out there 24/7.

Flooring Assets

Along with details about out there flooring choices, Empire At present’s web site has a number of sources for purchasers concerned with studying extra about flooring, together with content material on preserving flooring clear and design concepts from actual houses. Empire At present’s weblog is stuffed with helpful info, although on the time of writing it had not been up to date in over a 12 months. Regardless, most of the sources are timeless and will help prospects learn to correctly care for his or her flooring to make sure they final for a few years to come back.

Empire At present Opinions by Prospects

Earlier than hiring a flooring firm, it’s a good suggestion for purchasers to learn critiques from a wide range of sources to allow them to gauge whether or not the corporate will match their necessities. Empire At present’s web site has an abundance of constructive critiques from prospects across the nation by means of ShopperApproved, the place the corporate has a ranking of 4.4 out of 5. Optimistic reviewers point out the corporate’s professionalism, timeliness, and work high quality, although some reviewers report problem in contacting customer support and longer-than-expected set up instances. It’s maybe unsurprising that the corporate promotes the perfect critiques, and since Empire At present is a nationwide firm, it’s potential that prospects in several areas could expertise discrepancies relying on the contractors.

It’s noteworthy that the scores seen on the corporate’s web site mirror the Empire flooring critiques on Client Affairs, that are additionally typically constructive. These scores common to be 4.2 out of 5 stars. Prospects preferred the truth that Empire At present brings the product samples to the shopper’s dwelling moderately than the shopper needing to go to a showroom. Additionally they praised the set up course of, saying that it was very skilled and that installers labored rapidly and infrequently beneath the estimated undertaking time-frame. Nevertheless, Empire At present’s restricted financing choices brought on some prospects to dock factors, as did the truth that prospects can’t view costs on-line and should have a session to find out value.

Total, Empire At present critiques are constructive and converse to the standard of the corporate’s flooring set up companies.

How Empire At present Stacks As much as the Competitors

One of many largest promoting factors of Empire At present is its clear pricing estimates that embrace all facets of a flooring set up undertaking, from room preparation to putting in new carpet padding or trim. Whereas different firms could provide related quote processes, Empire At present places the data in an easy-to-reach place on its web site to ensure prospects know precisely what they may see of their undertaking quote.

Empire At present isn’t the one flooring firm that gives in-home session: Others on this area who provide the same service embrace Luna and Nationwide Flooring Direct. Nevertheless, Luna doesn’t record its flooring choices on its web site, which suggests prospects can’t preview the forms of flooring they might be concerned with. Nationwide Flooring Direct does present flooring choices on its web site, however there isn’t a room visualizer to assist prospects see what the flooring would seem like of their dwelling. By displaying flooring choices on-line and providing a visualizer, Empire At present makes it simpler for potential prospects to see precisely what’s going to and gained’t work of their dwelling earlier than they even meet with a consultant.

Empire At present can be notable for its vast number of flooring merchandise, from carpet and hardwood to laminate and tile. Usually, flooring firms concentrate on one materials over one other, which makes it more durable for a buyer to decide on an organization in the event that they’re undecided whether or not they need carpet or hardwood. LL Flooring, for instance, has a big selection of hardwood flooring choices, however no carpet—so prospects who aren’t positive which sort of flooring could really feel extra restricted. As well as, LL Flooring doesn’t provide in-home session companies, so prospects might want to go to a showroom to see flooring choices, which is usually a deal-breaker for individuals who favor the comfort of Empire At present’s Store-at-Residence service. Luna does provide the same vary of flooring to Empire At present, together with a variety of carpeting choices, however prospects gained’t be capable to view actual carpet decisions on Luna’s web site like they will on Empire At present’s web site.

Whereas another firms could have longer warranties on their flooring set up, Empire At present gives an reasonably priced service plan that covers points like scratches, stains, warping, and snags. There isn’t a service payment for purchasers who make a declare, and Empire At present will both restore or exchange the broken flooring inside 5 years of the set up date. Luna gives the same service plan, nevertheless it’s restricted to 50 months, which is equal to only over 4 years.

Ought to You Rent Empire At present?

Total, Empire At present is a pacesetter within the flooring business. Prospects on the lookout for a one-stop-shop flooring firm will seemingly be pleased with Empire At present’s companies. The in-home purchasing characteristic makes it accessible to many forms of prospects, and the big collection of flooring varieties means it’s simpler for purchasers to discover a flooring possibility that may work of their dwelling. Empire carpet critiques are overwhelmingly constructive, and the corporate has an extended historical past within the flooring business that makes it a reliable identify to most prospects. Total, Empire At present is a best choice for most householders trying to refresh the flooring of their dwelling rapidly and for an reasonably priced value.

We independently reviewed this service by weighing the corporate’s claims in opposition to first-hand expertise with its professionals. Nevertheless, because of components equivalent to franchising, human error, and extra, please notice that particular person experiences with this firm could fluctuate.

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